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FAQs

A list of questions and answers relating to a particular subject, especially one giving basic information for users of a website.
If you have other questions, please just send it to enquiries@accessoriesbyhazel.com .

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If you have any troubles with your order or tracking, please do not hesitate to contact us and our customer care team will be in touch within 24 hours.

FAQ

Q: Where is Accessories By Hazel based?

A: We are an online Accessories boutique and work from Hertford, Hertfordshire United Kingdom.

Q: How long does delivery take ?

A: Next day delivery, but sometimes may take up to 3-5 Working days depending on how busy we are in processing all online orders. If theres a product or item which would take a longer time frame, the customer would be notified immediately.

Q: Can i order just an item ?

A: Yes you can order just an item or choose to order more than one.

Q: What is your return policy ?

A: For any full-priced items purchased from Startoff UK, you have 14 days from the date of purchase to return to us for a refund or exchange. We only accept returns if item is in it’s original state, unworn condition as purchased.

For items on sale, you have 10 days from the date of delivery to return your order to us for an exchange/refund in an unworn, original condition as purchased from us.

If you wish to exchange your item for another size/colour etc, we always suggest to avoid disappointment by placing a new order and returning your initial order for a refund.

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TERMS & CONDITIONS By visiting or placing orders from the Accessories By Hazel website, You are deemed to have understood and accepted these terms which apply to: 1. The use of information, pictures, documents found on the Accessories By Hazel website. 2. How you can use and place orders for items from the 0 to Accessories By Hazel Website. Accessories By Hazel is an online based Men clothing, Women clothing, children’s clothing, baby wear, accessories, toys, and general kids products online shop. You can contact us by either phone or email, our contact details can be found on our contact page. You are welcome to browse and use our website but you agree to comply with and be bound by the Terms and Conditions which, together with our Privacy Policy govern our online relationship with you. They are legally binding on both parties. If you do not wish to be bound by the Terms and Conditions you should leave this website now. The contents of this website do not constitute advice and should not be relied upon in making or refraining from making any decision. These Terms and Conditions should be read in conjunction with our Privacy Policy, where we tell you what information we may collect about you and how we may use or disclose it. Accessories By Hazel may change or remove (temporarily or permanently) the Website or any part of it without notice and you agree that Accessories By Hazel shall not be liable to you for any such change or removal. We may also change these Terms and Conditions at any time, and your continued use of the Accessories By Hazel Website following any changes shall be deemed to be your acceptance of such change. The latest Terms and Conditions will be posted on this website. Orders Once your order is placed, we will send confirmation by email to the email address provided at checkout or when you created an account. We will issue an invoice immediately and this will be sent to you with your order. An electronic copy is available by logging into your account if you created one on this website. We reserve the right not to accept your order. This may occur where we are unable to obtain authorisation for payment, shipping restrictions apply to a particular item and/or country, or the item ordered is out of stock or does not satisfy our quality control standards and has to be withdrawn. Please note, any orders found to be for trade after shipment will not be accepted for return, regardless of the reason for return. Price and Payment All prices are shown in UK Sterling and may include UK VAT where applicable. Except in the case of obvious error the price shown on the website will be the price charged on your order. If you have selected to pay in a currency other than UK Sterling the price shown on Accessories By Hazel website is an approximation only, and the final price you are charged, in local currency, will be determined by your card issuer on the date they process the card transaction. Please note that we have no control over how much your card issuer may charge for such transactions. Delivery charges will be added to the total order amount at checkout. For overseas (non – UK) deliveries it is the responsibility of the buyer to declare the order for customs purposes and pay any duties or taxes that may be demanded by your government, or appointed agencies on importation. We have no control over how much tax or duty any such body may charge. You may wish to contact your local customs authority to determine what further costs may be involved in addition to the order and delivery charges invoiced by Accessories By Hazel. By completing an order on this site, you confirm that the payment details provided by you are valid and that, if you are using a credit/debit card or a PayPal account, it belongs to you or you have been specifically authorised by the owner. Promotional codes are non-transferable and there is no cash alternative. Furthermore, they cannot be used in conjunction with any other promotion code or offers and must be redeemed by the date published. Please ensure any coupon codes and gift vouchers are used before finally confirming the order at checkout and as we may be unable to apply discounts after the order has been processed. We accept payment via Stripe or PayPal.Stripe on-line payments system includes the use of most major debit and credit cards and payments are direct with Stripe. We do not hold details of your credit or debit card on our servers. Delivery All delivery charges shown on this site are inclusive of any applicable UK VAT. You will be the importer for all international deliveries of products. Therefore, before placing an order for a product, please check that your import of any products complies with any applicable import regulations, and that there are no local requirements or restrictions which may affect receipt of your products. We insure products during the time they are in transit until they are delivered to your specified delivery address. We or our preferred courier may require a signature for any goods delivered, at which point responsibility for your purchase passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfilment by Childrens Outlet Limited and transfer of legal title and responsibility in the same way. If our courier returns your order to us due to failed delivery or you failed to collect the order from their requested collection point we will refund you for item(s) only. Delivery charges will not be refunded. If you still require the ordered item(s) you will need to place a new order which is subject to availability. Delivery dates are estimated from the point of despatch and are not guaranteed. Neither we nor our preferred courier partners are responsible for any delays caused by destination customs clearance processes or other issues outside of our control. If the customer has any private agreements for couriers to leave orders in a safe place, the responsibility of risk is then passed to the customer. Accessories By Hazel does not support these agreements and will not be responsible for any orders that go missing if such practises are followed. In the unlikely event your order does not arrive to you, you must notify us no later then 15 days from the estimated delivery date. After this date we will attempt to locate your parcel with our courier, however we will not be liable for any losses. Whilst resolving any delivery issues please be aware we will be unable to deliver any further orders to you. Cancellations and Free Returns Under the United Kingdom’s Consumer Contracts Regulations you have the right to cancel part of or your entire order purchased from the Accessories By HazelWebsite and receive a full refund if we are notified within 14 days from the date you received your order if sent to a UK address. Some items are not eligible to be returned. Our standard returns period is 28 days from the date your order was delivered. On Orders within the UK, the customer is liable for any return costs. For orders that are sent to a non UK address the customer is responsible for any return costs. Once the return has been received and your claim is justified the purchase price will be credited to the original payment method which can take up to 7 working days. If items are returned later then 28 days from the date your order was delivered or items are not returned in the required condition, return postage may be charged, your return may be rejected, or only a credit note will be offered. Customers will be notified if their return has been rejected and will be required to pay the standard delivery charge to return the item(s) to them within 7 working days else the return will be destroyed. Links to Third Party Websites This Website may include links to third party websites that are controlled and maintained by others. Any link to other websites is not an endorsement of such website(s) by Accessories By Hazel and you acknowledge and agree that we are not responsible for the content or operation of any such sites. Your use of this Website You are free to browse and use this website for your own personal use subject to the Terms and Conditions and specifically;- • This Website is provided on an “AS IS” and “AS AVAILABLE” basis without any representation or endorsement made and without warranty of any kind whether express or implied, including but not limited to the implied warranties of satisfactory quality, fitness for a particular purpose, non-infringement, compatibility, security and accuracy. • Accessories By Hazel makes no warranty that the functionality of the website will be uninterrupted or error free, that defects will be corrected or that the website or the server that makes it available are free of viruses or anything else which may be harmful or destructive. • You may not otherwise copy, reproduce, plagiarise, republish, download, post, broadcast, transmit, make available to the public, or otherwise use any part of this website. • You must not knowingly introduce viruses or any form of malware which is malicious or technologically harmful • You may not create a link to Accessories By Hazel Website from another website or document without our prior written consent. • To the extent permitted by law, 0 to 12 kids will not be liable for any indirect or consequential loss or damage whatever (including without limitation loss of business, opportunity, data, profits) arising out of or in connection with the use of the Accessories By Hazel Website. • Nothing in these Terms and Conditions shall be construed so as to exclude or limit the liability of Your name for death or personal injury as a result of the negligence of Accessories By Hazel or that of its employees or agents. • You agree to indemnify and hold Accessories By Hazel , its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against our name arising out of any breach by you of these Terms and Conditions or other liabilities arising out of your use of this Accessories By Hazel Website. Governing Law English law governs these conditions and you agree that the English Courts shall have exclusive jurisdiction to determine any matter or dispute arising out of this site policies and conditions. If any single clause contained in these terms and conditions is found to be legally invalid (or unfair), it will be deleted and any contract shall continue to bind the parties if it is capable of continuing in existence without the invalid term. Copyright All images, text, content, site construction and operation, names, registered Trade-Marks are the property of Accessories By Hazel or other brand owners who have granted permission for their use on this site. As a customer or website user you may use this information for “personal” use only. You may not download, copy, plagiarise or use this Copyright information for any commercial use whatsoever without prior written consent of Accessories By Hazel.